在ServiceNow的案例表中,"Assigned to"字段是用于指定案例的负责人。以下是一个示例代码,用于将案例分配给指定用户:
var caseSysId = '案例的系统ID';
var assignToUser = '负责人的用户名';
var url = 'https://your-instance.service-now.com/api/now/table/incident/' + caseSysId;
var requestBody = {
assigned_to: assignToUser
};
gs.log('Assigning case (' + caseSysId + ') to user: ' + assignToUser);
var request = new sn_ws.RESTMessageV2();
request.setHttpMethod('PUT');
request.setEndpoint(url);
request.setRequestHeader('Accept', 'application/json');
request.setRequestHeader('Content-Type', 'application/json');
request.setRequestBody(JSON.stringify(requestBody));
request.setAuthentication('basic', 'YOUR_USERNAME', 'YOUR_PASSWORD');
var response = request.execute();
var responseBody = response.getBody();
gs.log('Response: ' + responseBody);
var caseSysId = '案例的系统ID';
var assignToUser = '负责人的用户名';
var grCase = new GlideRecord('incident');
if (grCase.get(caseSysId)) {
grCase.assigned_to = assignToUser;
grCase.update();
gs.log('Assigned case (' + caseSysId + ') to user: ' + assignToUser);
} else {
gs.log('Case not found');
}
以上代码示例中,需要替换以下变量值:
'案例的系统ID'
:要分配的案例的系统ID,可以从案例的URL中获取。'负责人的用户名'
:要分配给的用户的用户名。'https://your-instance.service-now.com'
:你的ServiceNow实例的URL。'YOUR_USERNAME'
和'YOUR_PASSWORD'
:你的ServiceNow实例的凭据。请注意,这些示例代码仅供参考,并且可能需要根据你的特定需求进行适当的修改和调整。